WHAT IS YOUR EXCHANGE AND RETURN POLICY?
Each order purchased directly from our store comes with a satisfaction guarantee. To view our complete Return/Exchange police click here. In the event that you would like to exchange or return your product, please contact support@southbeachbeard.com. We will reach out to you to start the process of the exchange or return.
Important: Items purchased from a third party cannot be exchanged or returned. Please contact the third party directly for an exchange or return.
MY TRACKING INFORMATION SAYS THAT MY ORDER WAS DELIVERED. HOW IS THAT POSSIBLE?
Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as "delivered", but you haven't received it, be sure to check with your with your neighbors or other members of your household. The package may have been delivered to a more secure location out of plain sight if you were not available at the time of delivery. If you still can't locate it, send us a note at support@southbeachbeard.com and we'll be happy to help.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
You should receive an email confirmation once the order ships from our warehouse. Domestic orders should include tracking information, including the tracking URL for you to easily reference. International orders will only have tracking information if you opted for Tracked & Signed Shipping. You may also reach out to support@southbeachbeard.com for more questions regarding the status of your order.
HOW SOON BEFORE YOU SHIP MY ORDER?
After you place an order with us, please allow 1-3 business days for us to ship your order.
Keep in mind that during the holiday and high volume seasons such as Father’s Day we may experience a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.
ARE DUTIES OR CUSTOM FEES INCLUDED IN THE SALES PRICE?
No. Any duties, taxes, or customs fees will be assessed to the customer by their home country upon the order arriving and must be paid separately to receive your order. If you have any questions regarding this process, please don't hesitate to reach out to support@southbeachbeard.com.
DO YOU SHIP TO INTERNATIONAL COUNTRIES?
Yes, we do offer shipping internationally. Please note any and all free shipping offers will apply only to US domestic shipping. (To include all US states and territories) All shipping costs outside of the country will be the responsibility of the customer.
INFORMATION REGARDING SHIPMENTS TO BRAZIL
Effective Jan 1, 2020, all shipments to Brazil must include the recipient’s Tax Identification (ID) number on customs declarations and shipping labels. Please collect this information from your Brazilian customers as any shipments missing the recipient’s Tax ID will be subject to return, or even disposal, by Brazilian Customs. There are several different Tax IDs that can be used when shipping to Brazil, including:
· CPF - Individual Tax ID, similar to U.S.A.s Social Security number
· CNPJ - Business Tax ID
· Passport Number
How to include the Tax ID Number when preparing shipping labels & customs declarations to Brazil:
· In the Company Name field, enter your recipient’s Tax ID number:
· For shipments without a company name, enter your recipient’s Tax ID Number with a CPF prefix: CPF 000.000.000-00
· For shipments that include a company name, enter your recipient’s Tax ID Number before the company name, separated with a dash: 000.000.000/0000-00 My Company
MISCELLANEOUS QUESTIONS
HOW DO I REMOVE CURLS IN MY BEARD?
This is a commonly asked question in the beard community.
SCIENCE!: Facial hair is actually flat, compared to the hair on your head that is cylindrical. This is the reason beard hair tends to curl even if you have straight hair on your head. So what’s the solution?
The secret is actually quite simple. It’s all in the grooming tools and products you use in your daily routine. You will need a jar of our Utility Beard Balm and/or a bottle of Keratin Beard Oil to soften your hair and make it easier to manage. Next, grab you a quality beard comb, and a hairdryer. Follow us on all of our social media pages for more tips, tricks, life hacks, and blogs as well as ideas on how you can achieve the look and feel you want out of your beard.
HOW MANY TIMES A WEEK SHOULD I WASH MY BEARD?
It all depends on your daily lifestyle. We recommend fully washing and conditioning your beard three times a week. However, our beard wash is formulated so that you can use it on a daily basis during your daily or nightly routine.
HOW DO I GROW A THICK AND FULL BEARD?
Growing a thicker and fuller beard has a lot to do with something called “Genetic Growth”. Generally speaking, each person has a maximum potential for how full and how long their beard hair will grow. This depends entirely on your genetics and there’s not much you can do to control that. However, there are a few things you can do to help promote healthy hair growth. We recommend maintaining a healthy diet, working out regularly, and making sure that you get all of your necessary vitamins. This will promote healthy hair growth and improve the growth you do have.
WHAT IS THE DIFFERENCE BETWEEN KERATIN BEARD OIL AND HEAVY-DUTY BALM?
Utility Balm and Keratin Beard Oil both work as a leave in conditioner for your beard that will moisturize, soften, condition and scent your beard. However, Utility Balm also functions as a skin moisturizer that you can apply to dry skin anywhere on your body. Utility Balm also contains some wax in it. This means it can help provide a small amount of hold and weight to your beard.
CAN I MODIFY THE BILLING AND SHIPPING ADDRESSES ON MY SUBSCRIPTION?
Yes. (Process for modifying)
CAN I MODIFY THE FREQUENCY ON MY SUBSCRIPTION?
Yes. (Process for modifying) If you need assistance, please reach out to support@southbeachbeard.com.
CAN I CANCEL MY SUBSCRIPTION?
Yes. Please be sure to access this from a desktop as you might have issues when completing this task from a mobile device. Once you log into your profile, identify the product you are subscribed to and select Cancel. You will receive an email confirmation that the subscription has been canceled. If you need further assistance with cancelling your subscription, please reach out to support@southbeachbeard.com.
WHAT PAYMENT METHODS DO YOU ACCEPT?
South Beach Beard accepts Visa, MasterCard, American Express, and Discover. We also accept South Beach Beard Gift Cards, Elo, Diners Club, Apple Pay, Shopify Pay, Google Pay, Facebook Pay, and PayPal.
